Last Revised on January 12, 2018
external sources, such as your Facebook, Google or Twitter account (each, an “External Source”) when you access
the Service through any such account’s credentials, which may include “protected health information” (as that
term is defined by HIPAA) (“Personal Information”) that we gather when you are accessing or using our Services,
but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various
types of Personal Information from our users, as explained in more detail below, and we use this Personal Information
internally in connection with our Services, including to personalize, provide, and improve our services, to allow you
to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests
for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some
Personal Information with third parties, but only as described below.
What Information does OM Healthcare Collect?
Information You Provide to Us
We receive and store any information you knowingly provide to us.
This information includes:
- Information that you provide while using the Services, for example information provided at the time of creating an account and/or through your account settings, such as your full name, age, date of birth, email address, mailing address, phone number, payment and account information, employer issued id if logging in through employer program and third-party account credentials (for example, your log-in credentials for Facebook, Google, or other third-party sites).
- Information that you provide when searching for information and engaging with Providers.
- Information you post, upload, display, transmit to other users, or otherwise make available on the Services.
- Information you authorize us to access from any External Source.
- Information we may request when you report a problem with the Services.
- Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
- Details of transactions you carry out on and services you receive through the Services. You may be required to provide financial information before accessing available services through the Services.
- Your search queries on the Services.
- With your permission, information stored on your mobile device, such as photos, or access resources on your mobile device, such as the camera.
- Certain purchases through the Services may require that you provide financial account information, such as your credit card number, to our third-party service providers.
If you provide your third-party account credentials to us or otherwise sign in to the Services through
an External Source, you understand some content and/or information in those accounts (“Third Party Account
Information”) may be transmitted into your account with us and that Third Party Account Information transmitted
to take advantage of some of our features.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. If you do not want to receive communications from us, please indicate your preference by contacting us at email@example.com.
Information Collected Automatically
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
Will OM Healthcare Share Any of the Personal Information it Receives?
We do not rent or sell your Personal Information in personally identifiable form to anyone. We
may share your Personal Information with third parties as described in this section.
Counselors. We will disclose your Personal Information to your selected Counselor to enable you to use our Services.
Information that’s been de-identified. We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal user experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Advertisers. We allow advertisers and/or merchant partners (“Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in San Francisco to show you ads or offers for San Francisco businesses, but we will not tell such businesses who you are. Or, we might allow Advertisers to display their ads to users with similar usage patterns to yours, but we will not disclose usage information to Advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach.
We may deliver a file to you through the Services (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You may be able to opt-out of web beacon tracking conducted by third parties through our Services by adjusting the Do Not Track settings on your browser; however, please note that we don’t control whether or how these third parties comply with Do Not Track requests.
Affiliated Businesses. In certain situations, businesses or third-party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
User Profiles and Submissions. Depending on your privacy settings, certain user profile information, including your name, location, and any video or image content that you have uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. For example, you may be able to publicly rate or review a Counselor, and your user name and photo may be visible to other users in such review. Please remember that any content you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, in reviews, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Additionally, if you sign into the Services through an External Source, your list of “friends” from that site or service may be automatically imported to the Services, and such “friends,” if they are also registered users of the Services, may be able to access certain non-public information you have entered in your Services user profile. Again, we do not control the policies and practices of any other third-party site or service.
Business Transfers. We may disclose your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OM Healthcare’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by OM Healthcare about users of the Services is among the assets transferred.
Is Personal Information about me secure?
Your account is protected by a password for your privacy and security. If you access your account via an
External Source, you may have additional or different sign-on protections via that third party site or
service. You must prevent unauthorized access to your account and Personal Information by selecting and
protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer
or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Any transmission of your Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Our retention periods for your Personal Information are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the purpose(s) for which the information was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need your Personal Information or aren’t otherwise required by law to retain such information, we either irreversibly anonymize the information (in which case, we may further retain and use the anonymized information) or securely destroy the information.
What Personal Information can I access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- Full name and password
- Email address
- Phone number
- Payment and account information
- User profile information, including images and videos you have uploaded to the site
The information you can view, update, and delete may change as the Services change.
If you have any questions about viewing or updating information we have on file about
you, please contact us at firstname.lastname@example.org.
Again, please note that information about you held in your counselor’s account is not
modifiable or deleteable by you, except to the extent required by applicable law.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at email@example.com.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information
may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by contacting firstname.lastname@example.org. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com and we will try to resolve your concerns.